THE PRIVACY POLICY

At Tornale, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with our team.

By accessing or using Tornale's website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Residential or Billing Address

  • Company Name (where applicable)

  • Date of Birth (for celebration planning, if voluntarily provided)

Reservation & Event Information

  • Event Type

  • Preferred Date & Time

  • Number of Guests

  • Preferred City or Destination

  • Restaurant or Venue Preferences

  • Special Requests

  • Dietary Preferences

  • Celebration Details

Payment Information

Payments are processed through secure third-party payment gateways. Tornale does not store your complete debit or credit card details on its servers.

Technical Information

When you use our website, we may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Pages Visited

  • Time Spent on Website

  • Cookies and Analytics Data

2. How We Use Your Information

Your information may be used to:

  • Process reservations and bookings

  • Coordinate luxury dining experiences

  • Communicate booking confirmations and updates

  • Provide concierge support

  • Personalize guest experiences

  • Improve our website and services

  • Respond to inquiries

  • Send promotional offers (only where permitted)

  • Conduct internal analytics

  • Prevent fraud and maintain security

  • Comply with applicable legal obligations

3. Sharing of Information

Tornale does not sell your personal information.

We may share your information only with:

  • Partner restaurants and hospitality venues

  • Hotels and experience partners

  • Payment service providers

  • Technology service providers

  • Marketing partners (where applicable)

  • Government or regulatory authorities when legally required

All partners are expected to maintain appropriate standards of confidentiality and data security.

4. Cookies

Our website uses cookies and similar technologies to:

  • Improve website performance

  • Remember your preferences

  • Analyse website traffic

  • Enhance user experience

  • Deliver relevant marketing content where permitted

You may modify your browser settings to refuse cookies; however, certain features of the website may not function properly.

5. Data Security

We implement commercially reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your data, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Maintain business records

  • Resolve disputes

  • Meet legal and regulatory obligations

  • Enforce our agreements

When information is no longer required, it is securely deleted or anonymized where appropriate.

7. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Withdraw consent where applicable

  • Object to certain processing activities

  • Request a copy of your personal data

  • Opt out of marketing communications

Requests may be submitted using the contact details provided below.

8. Third-Party Services

Our website may contain links to third-party websites, restaurants, hotels, payment providers, or other service providers.

Tornale is not responsible for the privacy practices or content of these external websites. We encourage you to review their respective privacy policies before sharing personal information.

9. Children's Privacy

Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that such information has been collected without appropriate consent, we will take reasonable steps to delete it.

10. International Data Transfers

As Tornale operates with hospitality partners across multiple destinations, your information may be transferred to and processed in countries other than your own. We take reasonable measures to ensure such transfers comply with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

The updated version will be published on this page with the revised "Last Updated" date.

12. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:

Customer Support: support@tornale.com

Website: www.tornale.com

Your Privacy Matters

At Tornale, privacy is an integral part of the luxury experience we deliver. We are committed to handling your personal information responsibly, transparently, and with the highest standards of care and confidentiality.

Elevating Lifestyle